Deliveries & Returns

At Magda Jewellery, we strive to provide a seamless shopping experience for our valued customers. This includes ensuring that your orders are delivered promptly and that you are satisfied with your purchase. In this section, we will outline our delivery and return policies to give you a clear understanding of what to expect when shopping with us.

Delivery

When you place an order with us, we want to make sure that you receive your jewellery in a timely manner. We work with trusted postal and courier services to ensure that your order is delivered to your chosen address. Here are a few key points about our delivery process:

• We require your payment details and delivery address to process your order.
• Your order will be dispatched once it is ready, and you will receive an email notification to let you know that your order has been dispatched.
• Please allow for the specified delivery timeframes, as they may vary depending on your location.

Returns

We understand that sometimes a product may not meet your expectations or may arrive damaged. In such cases, we offer a hassle-free return process to ensure your satisfaction. Here are the details of our return policy:

• You have 30 days from the date of receiving your item to request a return.
• To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
• Please contact us at info@magdajewellery.com to initiate the return process. We will provide you with a return shipping label and instructions on how and where to send the package.
• Items sent back without prior authorization will not be accepted.
• Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. Additionally, sale items and gift cards are non-returnable.
• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to your original payment method.

If you have any questions or concerns about our delivery and return policies, please don't hesitate to contact us at info@magdajewellery.com. We are here to assist you and ensure that you have a positive shopping experience with Magda Jewellery.